Shipping policy

Thank you for choosing Evonna. We are committed to processing and delivering your order quickly, securely, and with care. This Shipping Policy explains our shipping procedures, delivery estimates, and important information regarding your order.

Shipping Destinations

We currently ship within the United States only.

Processing Time

Orders are typically processed within 1–2 business days after they are placed. Orders are not processed or shipped on weekends or U.S. holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery time is 3–7 business days after your order has been shipped.

Please note that delivery times are estimates and cannot be guaranteed. Delays caused by carriers, weather conditions, holidays, or other unforeseen circumstances are outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information so you can monitor your delivery.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. EVONNA is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the package and product.

If your package appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.

EVONNA is not responsible for packages that are marked as successfully delivered by the shipping carrier but are subsequently lost or stolen.

Questions

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to help.